| Producent | Dell |
| Model | Gold Hardware Maintenance |
- Advanced remote management
- Virtual media - enables USB media such as CD-ROMs, flash memory and external drives to be virtually attached to a remote server's USB port
- CAC/smart card support
- Enhanced serial adapters -
- Power device port - connect supported PDUs for integrated power control, measurement and reporting
The hardware maintenance includes return material authorization (RMA) and phone support.