- E-mail and phone support - Schneider Electric will respond as quickly as possible during normal regional business hours
- Ongoing firmware updates - includes product enhancements and security updates
- Access to new features - firmware upgrades introducing new features increases value for existing install base
- Improved firmware update experience - access to NMC Firmware Update Tool for management of support contract licenses and for updating NMC firmware
The APC Support Contract offers specialized technical support for UPS and power devices, ensuring your critical equipment remains operational when you need it most. With service availability during business hours, you can access expert assistance through both phone and email consulting. This support contract not only helps in troubleshooting but also keeps your systems current with updates on new releases. It's an essential service for maintaining the reliability and performance of your power solutions.